How best to follow-up?

The act or an instance of following up, as to further an end or to review new developments:

The follow-up is often as important as the initial contact in gaining new clients.

It is really simple -
You send a proposal, you follow-up with your prospect;
You offer some services, you follow-up with your Customer for repeat business;
You sell a product, you follow-up with your Consumer to get feedback.

All this to better your business by improving your Customer Service offerings.

Follow-up is an act which resonates with your Client or Customer, which says that 'You Care'. It need not be an aggressive or a mechanical act - rather it is a must which helps any business improve through regular feedback as well as ensuring that the Client remembers you FIRST when he is on the lookout for a follow-up purchase!

Good Customer Service: Important or Vital.

Customer service is the service that a customer receives before, during and after a purchase. When so many competitors are trying to reach out to new customers, it is vital for any profitable business to retain old customers. Being on par in terms of price and quality is just the first step, but it’s the customer service provided which results in brand building, customer satisfaction and retention, and financial growth.

It is a well researched fact that one bad experience may result in a loss of more than one prospective customer and it may even damage the company’s reputation. We live in the information age and word does travel fast, rather ‘e-travels’. On the contrary, retaining an old customer through good customer service may bring in many more through positive feedback. Walt Disney’s observation about the entertainment business is certainly applicable to all businesses. He said, “Do what you do so well, so that they will want to see it again and bring their friends.”

Also a positive stress on delivering excellent customer service reflects on the work culture and sales performance of the staff members. A friendly person who could sell would be an ideal employee, but maybe not easy to find. But timely training and feedback could do wonders in the overall approach and attitude of the staff members towards the customers. Do remember if you don’t serve your customers well, somebody else will.

Sign Up as a Mystery Shopper!

Onion Insights (OI) – is a boutique Customer Experience Management Firm with the core focus on Mystery Shopping. We would like to invite you to become a part of a change Movement that helps companies improve and enhance the service offerings to better every Customer’s shopping experience. Here’s how you can do it...

Long, long time ago in India, companies were left puzzled when they saw their profit figures and the footfall of customers dwindle for no apparent reason. Managers tried to probe the reason by going on the floor and servicing the customers themselves but to their surprise, could discover nothing. Then one day a smart manager innocently asked one of the everyday shoppers, Mrs. Sharma, to share her experience at the store with the management. She reluctantly agreed and started listing down objective observations and left everyone astonished. The managers got to work and acted on the feedback. Within no time, the good old days of the store returned and shoppers like Mrs. Sharma were secretly commissioned to maintain high standards of customer service and thereby improving the shopping experience delivered in every industry.

Thus, the Mystery Shopper was born in India. The Mystery Shopper has since then gone through overhauls and in today’s age the Mystery Shopper resembles the person reading this. YES! You read it correctly. We are talking about YOU! And we are happy to inform you that we have chosen you to be a part of the Onion Insights Mystery Shoppers’ Group. Be an OI Mystery Shopper not only for the timely rewards but for the experience and to contribute in a significant way to the betterment of the service industry. And in return, become a better Customer yourself!

Every OI Mystery Shopper is trained using interactive training modules. So when you do a Mystery Shop, you are well equipped with the necessary skill set and knowledge that will set you a class apart from the average Mystery Shoppers. Every Mystery Shop will include exciting scenarios, free merchandise, prices and most importantly, your efforts will be rewarded handsomely within 20 days. Yes – your payments will reach you via a Demand Draft 20 days after you submit your Mystery Shop report and it has been duly accepted by the OI team. OI surely acknowledges the value of your time and effort!

So, what do you think? With diverse clients, fun filled Mystery Shops, prompt assistance and payment, OI easily becomes an obvious choice! So are you ready to embark on a thrilling journey that will take you to your nearest retail store or your favourite restaurant?

If yes, go ahead and Click Here or go to www.sassieshop.com/2dcs and sign up as a New Mystery Shopper because assignments are waiting for you in your city! Ensure that you provide all your correct details so that all our communication and payments reach you in a timely manner. In case you stumble upon some difficulty, shoot an email to support@onioninsights.com OR call us on +919769781001 and we will revert promptly. Look forward to working with you. Thank You.

Yours-in-Mystery Shopping,

Onion Insights Team – Mumbai

Log-on to www.onioninsights.com for more information.