tag:blogger.com,1999:blog-82164903085118096542024-03-19T00:28:09.183-07:00Mystery Shopping and more!Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-8216490308511809654.post-9897986915148758082009-10-05T03:08:00.001-07:002009-10-05T03:10:15.372-07:00New Mystery Shoppers wanted<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDD6MXTGcI-mxxL8EB-0af14ELl7G-sfQfeBti_W-x3iPXQj-Q_dNl2HUP2eK2LvMN9coNvZT0qYFpYxUXKRpABns5tgM84XV7H1D3Rm4_811Lw8zgG1L4yoBs4F0GVllL2geDhehr6qli/s1600-h/supermarche.gif"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 174px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDD6MXTGcI-mxxL8EB-0af14ELl7G-sfQfeBti_W-x3iPXQj-Q_dNl2HUP2eK2LvMN9coNvZT0qYFpYxUXKRpABns5tgM84XV7H1D3Rm4_811Lw8zgG1L4yoBs4F0GVllL2geDhehr6qli/s320/supermarche.gif" border="0" alt=""id="BLOGGER_PHOTO_ID_5389056127317334642" /></a><br />We are looking for Mystery Shoppers in Delhi, Pune, Mumbai, Chennai, Kolkata, Ahmedabad, Baroda, Secunderabad, Hyderabad, Thrissur, Trivandrum, Lucknow, Chandigarh, Raipur, Faridabad, Managalore, Moradabad, Jaipur, Coimbatore, Bhubaneshwar, Indore and Goa. <br /><br />To Become a Mystery Shopper with Onion Insights, click <a href="https://www.sassieshop.com/sassie/SassieShopperSignup/Signup.php?EmsID=5Rm3ovo2DjE%3D">HERE</a>Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com2tag:blogger.com,1999:blog-8216490308511809654.post-75838409520487947512009-09-24T22:51:00.000-07:002009-09-24T23:31:29.769-07:00How best to follow-up?The act or an instance of following up, as to further an end or to review new developments: <br /><br />The follow-up is often as important as the initial contact in gaining new clients.<br /><br />It is really simple - <br />You send a proposal, you follow-up with your prospect; <br />You offer some services, you follow-up with your Customer for repeat business; <br />You sell a product, you follow-up with your Consumer to get feedback. <br /><br />All this to better your business by improving your Customer Service offerings.<br /><br />Follow-up is an act which resonates with your Client or Customer, which says that 'You Care'. It need not be an aggressive or a mechanical act - rather it is a must which helps any business improve through regular feedback as well as ensuring that the Client remembers you FIRST when he is on the lookout for a follow-up purchase!Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com0tag:blogger.com,1999:blog-8216490308511809654.post-3812278393065781842009-09-18T22:13:00.000-07:002009-09-19T00:08:31.770-07:00Mystery Shopping – GETTING BIGGER EVERYDAY<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgriGxvwb-6lrHaHcAChLknKQQclC8ktICoiJ2vILlsWPNvuewuTr6HV31q1Ia0kOBpIxJOs_4zlEsn0zxSxexFiO_31rcwLyxi3thKOW8RHZfeDQT_qhhyphenhyphenKuqPmOi7Y2sZjdGYqmA4_msN/s1600-h/growth.bmp"><img style="float:left; margin:0 10px 10px 0;cursor:pointer; cursor:hand;width: 320px; height: 51px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgriGxvwb-6lrHaHcAChLknKQQclC8ktICoiJ2vILlsWPNvuewuTr6HV31q1Ia0kOBpIxJOs_4zlEsn0zxSxexFiO_31rcwLyxi3thKOW8RHZfeDQT_qhhyphenhyphenKuqPmOi7Y2sZjdGYqmA4_msN/s320/growth.bmp" border="0" alt=""id="BLOGGER_PHOTO_ID_5383043194680632786" /></a><br /><br /><br /><br />Past<br /><br />The first recorded employee evaluations were held in the late 1940’s in the United States when banks and retail stores hired Private investigators to check the integrity of their Staff Members. These investigators posed as employees to keep an eye on the employees. Later, everyday services used by customers were evaluated by these investigators and the term “Mystery Shopping” was coined. It was the use of pre-recruited and qualified consumers (typically independent contractors) or professional staff trained to evaluate a business anonymously using a prescribed evaluation form.<br /><br />Present<br /><br />The industry is growing rapidly due to presence of the Internet. Now the industry evaluates a wide spectrum of areas covering customer service within several different industries. Along with retail chains and banks, movie theaters, restaurants, fast food chains, petrol pumps, car dealerships, Automobile service centers, Health clubs and health care facilities also use Mystery Shopping services. It has evolved from a method to monitor bad employees to an indication of the customer service, customer satisfaction and retention of any business. It has evolved into a 1.5 billion dollars world wide industry. Audio and video documentation is another innovation which has improved the reliability and accuracy of the reports. <br /><br />Future<br /><br />The next focus of attention for Mystery Service Providers across the world and especially in India could be the largely untapped public sector. The general apathy towards work present in any government run business could be easily addressed by timely reviews with proper documentation. Just the knowledge of the existence of such a service could deter corruption and inefficiency.<br />The innovations in the hardware and communication industry could enable live telecast of a mystery visit which combined with live score displays could enable prompt decision making to improve the business. This will also introduce flexibility in the review as the reviewer could be informed about a change in scenario while in the outlet. With the advance of technology, the possibilities of innovations in this business are endlessOnion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com0tag:blogger.com,1999:blog-8216490308511809654.post-34180393717645291452009-09-18T21:58:00.001-07:002009-09-18T21:58:58.506-07:00Has recession affected the Mystery Shopping business?The crash of the U.S banking structure has had a profound impact on the history of world economy. The effect of the slowdown was felt evenly across the globe across all sectors. India and China were tipped to be economic power horses by 2025 and both countries were saved from a total crash because of certain regulatory principles followed in both countries. The Market Research business like any other business had to bear the brunt of the recession, but this was partially negated by the core principle behind the Mystery Shopping business i,e. “Better Customer Service, Bigger profits”. <br /><br />Some companies had to cut-down on their expenses; so many a programs were cancelled. But then there were other businesses that realised that one factor that couldn’t be compromised on was the performance of the sales staff. When sales volumes are low, the key is to have the best sales staff on hand to provide optimum service to the customers. The key was to convert every potential customer into a guaranteed sale. This led to the customer service factor becoming more important than before. Lack of motivation among the employees due to pay cuts and insecurities regarding their jobs could have an adverse effect on their performance on the sales floor. Timely reviews and appreciation of the Star employees has certainly addressed this problem to a certain extent. <br /><br /> The world economy is on a slow road to recovery, but the Mystery Shopping Industry is moving slightly faster.Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com0tag:blogger.com,1999:blog-8216490308511809654.post-84351475350227202082009-07-16T22:55:00.000-07:002009-07-16T22:56:22.197-07:00Mystery Shopping- An additional source of income or an alternate career pathThe technological developments of the last few decades have made the entire process of working as a Mystery Shopper a hassle free experience. The obvious perks are the extra money, free merchandise and services and flexible working hours. The key requirements to become a successful Mystery Shopper are good communication skills (both verbal and written), objective thinking and a detailed oriented approach to the review. These skills and associated benefits have bred a number of Mystery Shoppers who have ventured into the business as full time Mystery Shoppers. Housewives and market research students were the first to recognise the potential of this business as an alternate career path, but recent research has shown that many freelance writers, consultants and full time professionals are also jumping into the bandwagon.<br /><br />Large urban areas have many malls, independent stores and shopping areas which are easily accessible. With proper planning, visits can be scheduled in such a manner that multiple outlets can be reviewed during each visit. Conducting a large number of reviews may be financially rewarding, but it requires meticulous planning to avoid confusion regarding the information collected and to maintain the quality of information collected across all reports. <br /><br />However, multiple reviews are only assigned once a shopper is identified by the firm as a Star Shopper. The reports provided by the Mystery Shoppers are subsequently evaluated, scored, reported and implemented. Star Shoppers are treated as valuable assets as they provide excellent reports within the specified timelines. Also experienced Mystery Shoppers are provided with online tests and given certifications which enable them to choose the best reviews like Five Star properties, spas and services. The fees for such reviews are lot more than other reviews. Thus one can make the same amount of money for one quality review rather than aiming to conduct multiple reports for the same.Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com3tag:blogger.com,1999:blog-8216490308511809654.post-33390467672087139742009-07-07T10:31:00.000-07:002009-07-07T10:32:58.637-07:00Good Customer Service: Important or Vital.<span style="font-family:arial;">Customer service is the service that a customer receives before, during and after a purchase. When so many competitors are trying to reach out to new customers, it is vital for any profitable business to retain old customers. Being on par in terms of price and quality is just the first step, but it’s the customer service provided which results in brand building, customer satisfaction and retention, and financial growth.<br /><br /> It is a well researched fact that one bad experience may result in a loss of more than one prospective customer and it may even damage the company’s reputation. We live in the information age and word does travel fast, rather ‘e-travels’. On the contrary, retaining an old customer through good customer service may bring in many more through positive feedback. Walt Disney’s observation about the entertainment business is certainly applicable to all businesses. He said, “Do what you do so well, so that they will want to see it again and bring their friends.”<br /><br />Also a positive stress on delivering excellent customer service reflects on the work culture and sales performance of the staff members. A friendly person who could sell would be an ideal employee, but maybe not easy to find. But timely training and feedback could do wonders in the overall approach and attitude of the staff members towards the customers. Do remember if you don’t serve your customers well, somebody else will. </span>Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com0tag:blogger.com,1999:blog-8216490308511809654.post-2745332447761034882009-06-19T05:37:00.000-07:002009-09-30T03:29:44.257-07:00Sign Up as a Mystery Shopper!Onion Insights (OI) – is a boutique Customer Experience Management Firm with the core focus on Mystery Shopping. We would like to invite you to become a part of a change Movement that helps companies improve and enhance the service offerings to better every Customer’s shopping experience. Here’s how you can do it...<br /><br />Long, long time ago in India, companies were left puzzled when they saw their profit figures and the footfall of customers dwindle for no apparent reason. Managers tried to probe the reason by going on the floor and servicing the customers themselves but to their surprise, could discover nothing. Then one day a smart manager innocently asked one of the everyday shoppers, Mrs. Sharma, to share her experience at the store with the management. She reluctantly agreed and started listing down objective observations and left everyone astonished. The managers got to work and acted on the feedback. Within no time, the good old days of the store returned and shoppers like Mrs. Sharma were secretly commissioned to maintain high standards of customer service and thereby improving the shopping experience delivered in every industry.<br /><br />Thus, the Mystery Shopper was born in India. The Mystery Shopper has since then gone through overhauls and in today’s age the Mystery Shopper resembles the person reading this. YES! You read it correctly. We are talking about YOU! And we are happy to inform you that we have chosen you to be a part of the Onion Insights Mystery Shoppers’ Group. Be an OI Mystery Shopper not only for the timely rewards but for the experience and to contribute in a significant way to the betterment of the service industry. And in return, become a better Customer yourself!<br /><br />Every OI Mystery Shopper is trained using interactive training modules. So when you do a Mystery Shop, you are well equipped with the necessary skill set and knowledge that will set you a class apart from the average Mystery Shoppers. Every Mystery Shop will include exciting scenarios, free merchandise, prices and most importantly, your efforts will be rewarded handsomely within 20 days. Yes – your payments will reach you via a Demand Draft 20 days after you submit your Mystery Shop report and it has been duly accepted by the OI team. OI surely acknowledges the value of your time and effort!<br /><br />So, what do you think? With diverse clients, fun filled Mystery Shops, prompt assistance and payment, OI easily becomes an obvious choice! So are you ready to embark on a thrilling journey that will take you to your nearest retail store or your favourite restaurant?<br /><br />If yes, go ahead and Click Here or go to www.sassieshop.com/2dcs and sign up as a New Mystery Shopper because assignments are waiting for you in your city! Ensure that you provide all your correct details so that all our communication and payments reach you in a timely manner. In case you stumble upon some difficulty, shoot an email to support@onioninsights.com OR call us on +919769781001 and we will revert promptly. Look forward to working with you. Thank You.<br /><br />Yours-in-Mystery Shopping, <br /><br />Onion Insights Team – Mumbai<br /><br />Log-on to www.onioninsights.com for more information.Onion Insightshttp://www.blogger.com/profile/05504688018742177359noreply@blogger.com2